Free shipping on eligible orders over $59.99, subject to destination and policy terms

The time for order delivery is divided into two parts:

After successful payment, we require up to 72 hours to complete order sorting, inspection, and package packing. Your parcel will be dispatched to the shipping carrier right after preparation is completed.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

United States, Canada Estimated delivery: 10–15 business days

Australia, New Zealand Estimated delivery: 10–15 business days

United Kingdom and European Countries Estimated delivery: 10–15 business days

All other countries and regions worldwide Estimated delivery: 14–20 business days

If an item is lost in transit or arrives damaged, we will provide a replacement at no extra cost, subject to sufficient proof.

Some products may ship separately and arrive on different dates depending on warehouse location and stock availability.

Tracking numbers may take a few days to a week to update after dispatch and first carrier scan. Please use a 3rd party website such as https://17track.net to track your order.

Changes Request

If you need to make changes to your order, please email us within 24 hours of placing your order at support@ceroneo.com and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.